FAQ

Lagoonfest Texas is a fully cash-free environment to provide a faster, safer, and more convenient guest experience. Going cashless helps reduce wait times, improve hygiene, and streamline service throughout the park.

What forms of payment are accepted?

We accept the following forms of payment:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)

• Mobile payment options (Apple Pay, Google Pay, Samsung Pay)

Can I use cash anywhere on-site?

No. Cash is not accepted anywhere on Lagoonfest property. This includes ticketing, concessions, bars, retail, rentals, and parking.

What if I only brought cash?

Please plan ahead—cash cannot be used or converted on-site. We recommend visiting a local bank or retail location prior to your arrival to load your cash onto a prepaid debit card or make other arrangements.

Purchase of admissions and rentals (cabanas, pavilions, and water activities) are non-refundable. This includes any missed/unused ticketing by the buyer and members in their group not correlated to venue’s Inclement Weather Policy.

There is no smoking on premise. This is non-smoking facility.

Common household pets are not allowed. Please leave your furry loved ones at home!

Service animals: Under Texas law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to all public accommodations. Upon entry, patrons with service animals may be asked what service the animal was trained to provide. Please note, entry does not mean access to the water. No service animal will be allowed inside the lagoon. No exceptions. While on premises, all owners are required to maintain control and clean-up after their service animals at all times.. If the service animal is disruptive or not under control, their owner will be asked to be removed from the premises. Under the ADA, a service animal is a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. The tasks or work the animal does must be directly related to the person’s disability.

Children under 15 must be accompanied by an adult or guardian at least 16 years or older. We recommend all minors be accompanied by an adult for safety reasons.

Parking is included with your ticket and will be available directly onsite. Once you arrive, please follow the onsite signage to parking attendants who will guide you to the lot.

No, personal umbrellas, tents and canopies are not allowed. For a full list of prohibited items, please see the important things to know section above.

No, for the safety of you and other guests, re-entry is not allowed once you have exited the park grounds.

Yes, please come dressed appropriately in clothing designed for water recreation and swimming. Swimwear must be family-friendly, not overly revealing, and acceptable to the standards of the community. Swimsuit tops are required at all times. Sheer items must have appropriate swimwear worn underneath. Pasties or other body-adhering wear are not acceptable. T-shirts, cover-ups, and swim shoes are permitted.